In-Store Client Experience Specialist

tcbrands; Newport Beach (CA); On-site; USD 17,000 - 25,000; Full time

Job summary

TravisMathew in Newport Beach is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail environment. You will engage with clients, learn apparel details, and contribute to CRM activities to drive repeat business.

The role requires strong communication, knowledge of product lines, and a collaborative approach with teammates. Weekend/evening hours and holidays are expected, with hourly compensation listed in the job posting.

Qualifications

• 1+ year of experience in client services or retail sales.
• Excellent communication and interpersonal skills.
• Ability to learn product lines and fit details.

Responsibilities

• Maintain on-floor sales and service to meet or exceed KPIs and profitability.
• Connect with clients and build repeat customers to drive personal sales.
• Maintain deep knowledge of seasonal apparel, fit, fabric, and use.
• Participate in store events and CRM activities to boost repeat business.
• Follow client service standards and company policies.
• Create a friendly, inviting environment for guests.
• Support teamwork and maintain organized store space.

Skills

Customer service

Communication

Retail knowledge

Independent decision making

Weekend/evening availability

Tools

POS systems

Microsoft Office

Job description

TravisMathew in Newport Beach is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail environment. You will engage with clients, learn apparel details, and contribute to CRM activities to drive repeat business.

The role requires strong communication, knowledge of product lines, and a collaborative approach with teammates. Weekend/evening hours and holidays are expected, with hourly compensation listed in the job posting.