Retail Client Experience Specialist

TravisMathew, LLC; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

You will connect with in-store clients, develop repeat clients, stay knowledgeable about apparel each season, participate in events and CRM activities, and uphold client service standards while fostering a friendly, collaborative team environment.

Qualifications

• Minimum 1-year experience in a client services capacity.
• Retail/consumer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain in-store sales and service on the floor to meet sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients to drive individual sales goals.
• Maintain knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, front of house and stock space.

Skills

MS Office

POS systems

Written and verbal communication

Independent decision making

Flexible schedule

Tools

POS systems

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

You will connect with in-store clients, develop repeat clients, stay knowledgeable about apparel each season, participate in events and CRM activities, and uphold client service standards while fostering a friendly, collaborative team environment.