In-Store Client Experience Specialist

TravisMathew; Walnut Creek (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is a premium apparel brand based in California seeking a Client Associate to maintain in-store sales and service excellence. You will promote a sales-driven culture and help achieve KPIs and profitability goals while delivering exceptional customer experiences.

The role emphasizes building relationships with clients, maintaining product knowledge, and participating in CRM activities. Flexibility to work weekends/evenings/holidays is required in a retail setting.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Strong written and verbal comunicat

Independent decision making

Flexible hours

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand based in California seeking a Client Associate to maintain in-store sales and service excellence. You will promote a sales-driven culture and help achieve KPIs and profitability goals while delivering exceptional customer experiences.

The role emphasizes building relationships with clients, maintaining product knowledge, and participating in CRM activities. Flexibility to work weekends/evenings/holidays is required in a retail setting.