Retail Branch Lead: Sales & Service

First National Bank Of Pennsylvania; Lebanon (Lebanon County); On-site; USD 50,000 - 75,000; Full time

Job summary

First National Bank Of Pennsylvania in Lebanon, PA, is seeking an Assistant Branch Manager to support branch sales and lead a small team while ensuring exceptional customer service within the retail environment. You will develop a personal referral network and execute branch leads according to consumer bank standards.

Responsibilities include coaching staff, managing referrals, and handling daily operations with adherence to policy.

Qualifications

• High School diploma or GED.
• Minimum 2 years of related experience.
• Strong customer service and communication skills.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes sales through referrals and cross-selling bank products.
• Input and maintain data quality for referrals and customers.
• Coach branch staff on sales activities and monitor results.
• Manage daily operations: scheduling, opening/closing, vault cash, ensure policy compliance.
• Perform teller transactions as needed.
• Other duties and risk-management responsibilities.

Skills

Customer service

Communication

Organizational skills

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Banking policies

Sales and service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank Of Pennsylvania in Lebanon, PA, is seeking an Assistant Branch Manager to support branch sales and lead a small team while ensuring exceptional customer service within the retail environment. You will develop a personal referral network and execute branch leads according to consumer bank standards.

Responsibilities include coaching staff, managing referrals, and handling daily operations with adherence to policy.