Retail Branch Lead: Grow Customer Relationships

First National Bank Of Pennsylvania; Sunbury (Northumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager to support daily branch operations and lead the sales team. You will develop a personal referral network, promote bank products, and ensure smooth customer transactions in a retail environment.

Responsibilities include coaching staff on sales activities, managing referrals, and maintaining data quality. You will support vault operations, teller duties, and adherence to FNB policies and risk management expectations.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of job-related experience.
• Strong customer service and communication skills.
• Knowledge of consumer banking products and policies.
• Proficiency with MS Word, Excel, and PowerPoint.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Customer service

Communication skills

Organizational skills

Detail oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Experience in related role

Banking policies knowledge

Sales skills

Education

High School or GED

Job description

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager to support daily branch operations and lead the sales team. You will develop a personal referral network, promote bank products, and ensure smooth customer transactions in a retail environment.

Responsibilities include coaching staff on sales activities, managing referrals, and maintaining data quality. You will support vault operations, teller duties, and adherence to FNB policies and risk management expectations.