Retail Branch Lead: Grow Sales & Delight Customers

First National Bank of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank of Pennsylvania in Harrisburg seeks an Assistant Branch Manager to help run a busy retail branch and lead a sales-focused team. You will develop a referral network, coach staff, and ensure high levels of customer service and product adoption.

The role requires a High School diploma or GED and at least 2 years of related experience, with strong communication and organizational skills, and banking knowledge. This is an on-site position in a retail banking environment.

Qualifications

• High School or GED required.
• 2 years of related experience required.
• Strong customer service and communication skills.
• Knowledge of banking policies and retail products.
• Sales and customer service skills essential.

Responsibilities

• Promotes the sales process through referral management and outbound calling.
• Input and maintain data quality for referrals, customers, and applicants.
• Coach branch staff on prescribed sales activities and monitor results.
• Handle daily operational duties including opening/closing, vault cash, and teller transactions.

Skills

Customer service

Communication

Organization

Attention to detail

PC skills

Experience in related position

Banking knowledge

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania in Harrisburg seeks an Assistant Branch Manager to help run a busy retail branch and lead a sales-focused team. You will develop a referral network, coach staff, and ensure high levels of customer service and product adoption.

The role requires a High School diploma or GED and at least 2 years of related experience, with strong communication and organizational skills, and banking knowledge. This is an on-site position in a retail banking environment.