Retail Branch Leader & Sales Coach

F.N.B. Corporation; Lebanon (Lebanon County); On-site; USD 42,000 - 65,000; Full time

Job summary

F.N.B. Corporation’s Retail team in Lebanon, PA seeks an Assistant Branch Manager who will help lead daily branch operations, mentor sales staff, and ensure high quality customer service while driving referrals and cross-selling of banking products.

You will handle customer requests, supervise transactions, and support branch leadership. A high school diploma and 2 years of experience are required, with proficiency in MS Word/Excel and strong communication.

Qualifications

• High School or GED required.
• 2+ years of job-related experience preferred.
• Excellent customer service and communication skills essential.
• Knowledge of banking policies, consumer products and services.
• Ability to use a computer and bank software.

Responsibilities

• Promotes sales through referral management and identifying customer financial needs.
• Input and maintain data quality for referrals, customers, and applicants.
• Supervise daily sales activity and coach staff on prescribed sales activities.
• Coordinate operational duties: scheduling, vault cash, opening/closing, and Teller transactions.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

PC skills

Sales orientation

Banking knowledge

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation’s Retail team in Lebanon, PA seeks an Assistant Branch Manager who will help lead daily branch operations, mentor sales staff, and ensure high quality customer service while driving referrals and cross-selling of banking products.

You will handle customer requests, supervise transactions, and support branch leadership. A high school diploma and 2 years of experience are required, with proficiency in MS Word/Excel and strong communication.