Retail Branch Sales & Service Leader

First National Bank; Lebanon (Lebanon County); On-site; USD 45,000 - 60,000; Full time

Job summary

First National Bank is seeking an Assistant Branch Manager in Lebanon, PA to lead daily branch operations, coach staff, and drive sales through customer referrals and cross-selling. You will manage referrals, mentors, and ensure quality service while upholding bank policies and core values.

The role requires strong customer service, communication, and organizational skills with 2+ years in a related position. A high school diploma or GED is required.

Qualifications

• High School or GED required.
• 2+ years of related experience in retail banking.
• Knowledge of customer service and sales processes.

Responsibilities

• Promotes the sales process through referral management and identifying customer financial needs.
• Input and maintain data for referrals, customers, and applicants using branch technology.
• Assist with daily sales activity through coaching and huddles, monitor sales results.

Skills

Customer service

Communication

Sales

Branch ops

Referral management

Cross-selling

Team coaching

Data entry

PC skills

Industry knowledge

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank is seeking an Assistant Branch Manager in Lebanon, PA to lead daily branch operations, coach staff, and drive sales through customer referrals and cross-selling. You will manage referrals, mentors, and ensure quality service while upholding bank policies and core values.

The role requires strong customer service, communication, and organizational skills with 2+ years in a related position. A high school diploma or GED is required.