Store Leader: Banking Advice & Customer Growth

TD; Boston (MA); On-site; USD 44,000 - 66,000; Full time

Job summary

TD is seeking an Assistant Store Manager in Boston to lead a team delivering TD's model of convenience, sales and advice, and a personalized customer experience. The role focuses on day-to-day service, sales goals, and operational excellence within a store setting.

Ideal candidates have leadership experience, strong communication, and a track record in customer service and sales, with readiness to guide a team and drive customer relationships while ensuring compliance and risk controls.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Notary License (Preferred) and NMLS eligibility per bank policy (if applicable).

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community.

Skills

Customer service

Sales

Leadership

Communication

MS Office proficiency

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD is seeking an Assistant Store Manager in Boston to lead a team delivering TD's model of convenience, sales and advice, and a personalized customer experience. The role focuses on day-to-day service, sales goals, and operational excellence within a store setting.

Ideal candidates have leadership experience, strong communication, and a track record in customer service and sales, with readiness to guide a team and drive customer relationships while ensuring compliance and risk controls.