Banking Store Manager: Lead Team & Customer Growth

TD; West Peabody (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD in West Peabody, MA seeks an Assistant Store Manager to lead daily service, sales, and operations. You will guide a team to deepen customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized, connected experience.

You will drive advisory activities, provide product recommendations, and ensure compliance while meeting store objectives and fostering a legendary customer and colleague experience.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers or sales in any capacity or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active NMLS registration to engage in loan conversations.

Responsibilities

• Lead a team to deliver Legendary Customer Service and achieve store objectives.
• Provide day-to-day leadership for personalized service and advice activities.
• Coach advisory team on advice strategies and product knowledge.
• Deliver end-to-end customer financial guidance and referrals.
• Manage scheduling to meet customer demand while ensuring compliance.

Skills

Verbal and written communication

Sales and Operations management

Priority management

Microsoft Office

Banking products knowledge

Education

Undergraduate degree or equivalent experience

Job description

TD in West Peabody, MA seeks an Assistant Store Manager to lead daily service, sales, and operations. You will guide a team to deepen customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized, connected experience.

You will drive advisory activities, provide product recommendations, and ensure compliance while meeting store objectives and fostering a legendary customer and colleague experience.