Retail Banking: Member Services & Teller Specialist

Hope CU

Montgomery (AL)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

HOPE CU in Montgomery, Alabama, is seeking a Member Service Representative to deliver outstanding service and teller support across our branch network. The role emphasizes customer interactions, cash handling, and accurate transacting in a fast-paced retail environment.

You will build relationships, learn HOPE products, assist with consumer loan processes, and contribute to branch growth and member satisfaction through accurate service delivery and compliance with policies.

Qualifications

High School Diploma/GED required.
1+ years of cash handling experience.
Experience in a financial institution preferred.
Experience in new accounts, lending, or teller operations.
Sales and relationship-building experience.
Associate or bachelor’s degree, business concentration preferred.
Fluent in English required and Spanish preferred.

Responsibilities

Open, maintain, and close member accounts.
Assist members with account inquiries, maintenance requests, and service resolutions.
Balance cash drawer daily and maintain balancing standards.
Process deposits, withdrawals, transfers, payments, and other transactions accurately.
Identify member needs and promote HOPE products and services.