Customer-Focused Member Service Banker (Full-Time)

Hope-Enterprise-Corporation; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Sick time

401(k) match

Health benefits

Dental & Vision

FSA

Life insurance

Employee assistance

Tuition reimbursement

Job summary

HOPE Enterprise Corporation in Atlanta, GA, is seeking a Member Service Representative in Retail Operations. This full-time role handles member service and teller functions, processes transactions, supports loan applications, and promotes HOPE products while delivering exceptional service.

The position emphasizes accuracy, compliance, and proactive member engagement to drive branch growth and retention across locations.

Qualifications

• High School Diploma or GED required.
• 1+ years of cash handling experience.
• Experience in a financial institution preferred.
• Experience in new accounts, lending, or teller operations.
• Sales and relationship-building experience.
• Associate or bachelor’s degree, business concentration preferred.
• Fluent in English required; Spanish preferred.

Responsibilities

• Open, maintain, and close member accounts.
• Assist members with inquiries, maintenance requests, and service resolutions.
• Balance cash drawer daily and maintain balancing standards.
• Process consumer loan applications and assist members through the loan process.
• Promote digital banking and educate members on HOPE products.
• Support branch opening/closing and operational procedures.
• Maintain confidentiality and adhere to policies and regulations.

Skills

Cash handling

Sales & relationship building

Teller operations

English fluency

Spanish (optional)

Education

Associate or bachelor’s degree, business

Job description

HOPE Enterprise Corporation in Atlanta, GA, is seeking a Member Service Representative in Retail Operations. This full-time role handles member service and teller functions, processes transactions, supports loan applications, and promotes HOPE products while delivering exceptional service.

The position emphasizes accuracy, compliance, and proactive member engagement to drive branch growth and retention across locations.