Banking Member Service Specialist — Customer Experience

Guardian Credit Union; Montgomery (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Guardian Credit Union in Montgomery, AL seeks a member-focused teller to process transactions in-branch, drive-thru, or over the phone. You will assist with product selection, open new accounts, and support loan processing while maintaining confidentiality and accuracy.

The position emphasizes friendly, professional service and adherence to regulatory requirements, with full-time hours including some Saturdays. Training and cross-training opportunities are available to enhance member experience.

Qualifications

• High School diploma or better.
• Up to 6 months of similar or related experience.

Responsibilities

• Process transactions and answer inquiries for member accounts.
• Record information accurately and protect confidentiality.
• Assist members with product education and cross-selling opportunities.
• Maintain accuracy in cash drawer and reconcile discrepancies.
• Follow security procedures and comply with laws and regulations.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School diploma or better

Job description

Guardian Credit Union in Montgomery, AL seeks a member-focused teller to process transactions in-branch, drive-thru, or over the phone. You will assist with product selection, open new accounts, and support loan processing while maintaining confidentiality and accuracy.

The position emphasizes friendly, professional service and adherence to regulatory requirements, with full-time hours including some Saturdays. Training and cross-training opportunities are available to enhance member experience.