Member Service & Teller Specialist

Hope Enterprise Corporation; Montgomery (AL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid Vacation and Sick Time

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Disability Benefits

Life Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement, Professional De

Tuition Reimbursement, Professional De

Job summary

Hope Enterprise Corporation is seeking a Member Service Representative in the Retail Operations department. The role combines member service with teller functions, handling accounts and cash transactions while promoting HOPE products and services.

Responsibilities include assisting members, processing deposits and loans, and contributing to branch growth and outstanding service. Located in the HOPE branch network across the Deep South, with emphasis on accurate processing and compliance.

Qualifications

• High School Diploma or GED required.
• 1+ years of cash handling experience.
• Experience in a financial institution preferred.
• Experience in new accounts, lending, or teller operations.
• Sales and relationship-building experience.
• Associate or bachelor’s degree, business concentration preferred.
• Fluent in English; Spanish preferred.

Responsibilities

• Open, maintain, and close member accounts.
• Assist members with inquiries and service resolutions.
• Balance cash drawer daily.
• Process deposits, withdrawals, transfers, payments, and other transactions.
• Process consumer loan applications and assist members through the loan process.
• Deliver exceptional service and build trusted member relationships.
• Meet or exceed branch sales goals for membership and product penetration.
• Support branch operations, audits, and general administration.

Skills

Cash handling

Customer service

Sales

Communication

Education

High School Diploma/GED

Job description

Hope Enterprise Corporation is seeking a Member Service Representative in the Retail Operations department. The role combines member service with teller functions, handling accounts and cash transactions while promoting HOPE products and services.

Responsibilities include assisting members, processing deposits and loans, and contributing to branch growth and outstanding service. Located in the HOPE branch network across the Deep South, with emphasis on accurate processing and compliance.