Inbound Member Support Agent - Teller & Cross-Sell

ASE Credit Union; Montgomery (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

ASE Credit Union in Montgomery, AL seeks a friendly customer service representative to handle inbound member calls, verify identities, and address questions while guiding them to the right resources. You will perform teller tasks, such as funds transfers, stop-payments, card services, and balance retrieval, ensuring accuracy and courtesy.

The role involves identifying member needs, cross-selling online banking, and supporting enrollment and e-statements, with a focus on confidentiality and

Qualifications

• Six months to one year of customer service experience.
• College degree can substitute for two years of required experience.

Responsibilities

• Answer incoming calls, identify caller needs, verify identity, and resolve or route inquiries.
• Perform teller functions (transfers, stop payments, cards) to meet member needs politely.
• Resolve member issues and escalate when needed.
• Cross-sell ASE services and assist with online banking enrollment and e-statement setup.

Skills

Communication skills

Time management

Multitasking

Attention to detail

Microsoft Office

Oral communication

Written communication

Education

High school diploma or GED

Job description

ASE Credit Union in Montgomery, AL seeks a friendly customer service representative to handle inbound member calls, verify identities, and address questions while guiding them to the right resources. You will perform teller tasks, such as funds transfers, stop-payments, card services, and balance retrieval, ensuring accuracy and courtesy.

The role involves identifying member needs, cross-selling online banking, and supporting enrollment and e-statements, with a focus on confidentiality and