Member Service Specialist: Growth & Banking Impact

Hope Enterprise Corporation; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

11 paid holidays

401(k) with company match

Medical, dental, and vision benefits

Job summary

HOPE Enterprise Corporation in the United States seeks a Member Service Representative to perform member service and teller functions across HOPE branch locations. The role involves handling account transactions, cash handling, consumer loan applications, and delivering exceptional service while adhering to policies and regulatory requirements.

Successful candidates will build strong member relationships, identify financial needs, and promote HOPE products and services, contributing to branch

Qualifications

• High school diploma or GED required.
• 1+ year of cash handling experience preferred.
• Fluent English required; Spanish preferred.

Responsibilities

• Open, maintain, and close member accounts.
• Assist members with inquiries, maintenance requests, and service resolutions.
• Process deposits, withdrawals, transfers, payments and other transactions.
• Balance cash drawer daily and follow cash-handling procedures.
• Provide exceptional service and build trusted member relationships.
• Promote HOPE products and services to meet member needs.

Skills

Cash handling

Customer service

Sales

Fluent English

Teller operations

Education

High School Diploma/GED

Job description

HOPE Enterprise Corporation in the United States seeks a Member Service Representative to perform member service and teller functions across HOPE branch locations. The role involves handling account transactions, cash handling, consumer loan applications, and delivering exceptional service while adhering to policies and regulatory requirements.

Successful candidates will build strong member relationships, identify financial needs, and promote HOPE products and services, contributing to branch