Retail Banking Member Services Specialist

Hope CU; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

HOPE Credit Union is seeking a dedicated Member Service Representative in Atlanta to deliver exceptional member service, handle teller transactions, and promote HOPE products. You will work in a fast-paced retail operations setting, supporting deposits, loans, and digital service adoption while maintaining compliance.

The role emphasizes relationship-building, accurate processing, and branch collaboration to drive member satisfaction and retention across HOPE locations.

Qualifications

• High School Diploma/GED required or equivalent.
• 1+ years of cash handling experience preferred.
• Experience in financial institutions and teller operations is a plus.
• Sales and relationship-building experience is valued.

Responsibilities

• Assist members with account transactions and inquiries while delivering outstanding service.
• Balance cash drawer daily and process deposits, withdrawals, and transfers accurately.
• Promote HOPE products and services to meet branch goals and member needs.
• Support branch operations, compliance, and daily administrative tasks.

Skills

Cash handling

Customer service

Sales

Teller operations

English (fluency)

Spanish (preferred)

Education

High School Diploma/GED

Associate or bachelor’s degree (business preferred)

Job description

HOPE Credit Union is seeking a dedicated Member Service Representative in Atlanta to deliver exceptional member service, handle teller transactions, and promote HOPE products. You will work in a fast-paced retail operations setting, supporting deposits, loans, and digital service adoption while maintaining compliance.

The role emphasizes relationship-building, accurate processing, and branch collaboration to drive member satisfaction and retention across HOPE locations.