Retail Banking Client Experience Pro

PNC; Aurora (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision options

401(k) with match

Pension and stock purchase plans

Job summary

PNC in Aurora, CO is seeking a Client Experience Associate to support Retail Banking across multiple branches. This role focuses on delivering a distinctive customer experience, educating on options, and referring opportunities to branch staff.

It requires customer-centric engagement and adherence to bank policies, with an emphasis on loyalty and financial wellbeing. The position is in-office, with comprehensive benefits and an incentive-based pay structure.

Qualifications

• Roles at this level typically do not require a university/ college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Accuracy and Detail

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Aurora, CO is seeking a Client Experience Associate to support Retail Banking across multiple branches. This role focuses on delivering a distinctive customer experience, educating on options, and referring opportunities to branch staff.

It requires customer-centric engagement and adherence to bank policies, with an emphasis on loyalty and financial wellbeing. The position is in-office, with comprehensive benefits and an incentive-based pay structure.