Customer Experience Specialist - Banking & Loyalty

PNC; Missouri; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Educational assistance

Wellness program

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in the Retail Banking division to deliver a superior customer experience in a local branch environment. The role involves educating customers, identifying financial opportunities, and guiding interactions with branch staff to promote PNC products. A focus on compliance and accurate operations is required.

The position emphasizes proactive engagement, service-to-sales execution, and strengthening customer loyalty across multiple branches in the region.

Qualifications

• No university degree required; related experience may suffice.
• Customer-focused with strong communication skills is essential.
• Adherence to bank policies and procedures is required to manage risk.

Responsibilities

• Delivers a unique customer experience and educates customers on available financial options.
• Identifies opportunities during conversations and makes appropriate referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations are executed efficiently and accurately.
• Supports proactive sales conversations through a defined service-to-sales process.
• Aims to grow customer loyalty and share of wallet through differentiated service.

Skills

Banking

Customer Service

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Branch Banking

Accountability

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in the Retail Banking division to deliver a superior customer experience in a local branch environment. The role involves educating customers, identifying financial opportunities, and guiding interactions with branch staff to promote PNC products. A focus on compliance and accurate operations is required.

The position emphasizes proactive engagement, service-to-sales execution, and strengthening customer loyalty across multiple branches in the region.