Retail Banking Client Experience Pro

PNC; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Career development

Employee discounts

Job summary

PNC is seeking a Client Experience Associate in the Retail Banking group, based in Mechanicsburg, PA, supporting multiple branches in the region. You will deliver a personalized customer experience and guide clients through financial options while building loyalty.

The role emphasizes collaboration in an in-office culture, adherence to policies, and proactive conversations to grow client share. No degree required; typically <1 year of related experience.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Related experience or product knowledge may be considered.
• Strong customer service mindset and ability to engage customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions and leveraging technology.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations with a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in the Retail Banking group, based in Mechanicsburg, PA, supporting multiple branches in the region. You will deliver a personalized customer experience and guide clients through financial options while building loyalty.

The role emphasizes collaboration in an in-office culture, adherence to policies, and proactive conversations to grow client share. No degree required; typically <1 year of related experience.