Client Experience Specialist – Banking & Loyalty

Fairygodboss; Aurora (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays and vacation

Job summary

PNC is seeking a Client Experience Associate in Aurora, CO to deliver exceptional customer service across multiple branches. You will assist customers with everyday banking needs, educate on digital tools, and recognize opportunities to refer colleagues for additional financial solutions.

The role emphasizes a customer-first mindset, adherence to policies, and contributing to growth through proactive engagement and loyalty-building activities.

Qualifications

• Experience in retail banking or customer service is preferred.
• Knowledge of banking products and services is advantageous.
• Ability to identify customer needs and refer to branch staff when appropriate.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and makes referrals.
• Performs lobby engagement to showcase PNC products and educate customers on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Supports sales through service to sales, teller interactions, and effective lobby engagement.

Skills

Banking

Customer Service

Customer Experience (CX)

Accountability

Proactive Sales

Leveraging Technology

Identifying Opportunities

Branch Banking

Managing Risk

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Aurora, CO to deliver exceptional customer service across multiple branches. You will assist customers with everyday banking needs, educate on digital tools, and recognize opportunities to refer colleagues for additional financial solutions.

The role emphasizes a customer-first mindset, adherence to policies, and contributing to growth through proactive engagement and loyalty-building activities.