Client Experience Specialist — Banking

PNC Financial Services Group, Inc.; Colorado Springs (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Colorado Springs seeks a Client Experience Associate to deliver an exceptional customer experience, educate clients on digital tools, and identify banking opportunities during everyday interactions.

You will engage in lobby activities, refer opportunities to branch staff, and support loyalty by guiding customers through transactions while adhering to policies.

Qualifications

• No degree required

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions
• Identifies banking opportunities during customer interactions and refers as appropriate
• Performs lobby engagement to connect with customers and position PNC products
• Educates customers on options for managing financial transactions by leveraging technology and resources
• Applies product and procedural knowledge to solve customer problems and adheres to policies

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Colorado Springs seeks a Client Experience Associate to deliver an exceptional customer experience, educate clients on digital tools, and identify banking opportunities during everyday interactions.

You will engage in lobby activities, refer opportunities to branch staff, and support loyalty by guiding customers through transactions while adhering to policies.