Customer Experience Specialist (Banking)

PNC

South Dakota

On-site

USD 37,000 - 62,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Career development opportunities

Job summary

PNC is seeking a Client Experience Associate in the Retail Banking organization. The role is based in Aurora, CO and supports multiple branches in the region, focusing on delivering exceptional customer experiences and growing share of wallet.

You will educate customers on options for managing transactions and leverage technology to enhance service delivery. Responsibilities include identifying opportunities, executing a defined sales process, and ensuring accurate branch operations while

Qualifications

No university degree required; related experience may be considered.
Experience in customer service or retail banking preferred.
Ability to identify banking opportunities and educate customers.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Identifies opportunities through meaningful conversations with customers and refers to branch staff as appropriate.
Performs lobby engagement activities to connect with customers and position PNC products to meet needs.
Educates customers on options for managing financial transactions leveraging technology and resources.