Client Experience Advocate – Banking

PNC; Wheat Ridge (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability protection

401(k) with match

Paid holidays

Vacation days

Educational assistance

Job summary

PNC in Wheat Ridge, CO is seeking a Client Experience Associate to deliver outstanding customer service across multiple branches in the region. You will support daily branch operations, educate customers on financial options, and refer opportunities to branch staff to enhance loyalty and growth.

The role emphasizes customer focus, proactive engagement, and adherence to bank policies, with a preference for Spanish language skills to assist diverse customers.

Qualifications

• Typically <1 year of related experience
• No degree required
• Spanish speaking preferred

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives for their financial interactions.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Applies product and procedural knowledge to resolve customer problems.
• Supports proactive sales conversations through a defined sales process to grow loyalty and share of wallet.

Skills

Customer Service

Communication

Sales & Referrals

Education

No Degree

Job description

PNC in Wheat Ridge, CO is seeking a Client Experience Associate to deliver outstanding customer service across multiple branches in the region. You will support daily branch operations, educate customers on financial options, and refer opportunities to branch staff to enhance loyalty and growth.

The role emphasizes customer focus, proactive engagement, and adherence to bank policies, with a preference for Spanish language skills to assist diverse customers.