Client Experience Specialist – Banking & Loyalty

Fairygodboss; Littleton (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC’s Client Experience Associate in Littleton, CO, is an in-office role within the Retail Branch organization. You will engage customers, educate them on digital tools, and identify banking opportunities during daily interactions.

The role emphasizes customer loyalty, effective problem solving, and adherence to branch processes to maintain accurate operations and deliver a superior customer experience.

Qualifications

• Experience in customer-facing banking roles preferred.
• Knowledge of branch products and services.
• Spanish speaking - preferred.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff.
• Supports lobby engagement and educates customers on digital options.

Skills

Customer-focused

Banking

Branch Banking

Client Loyalty

Customer Experience

Proactive Sales

Education

No Degree

Job description

PNC’s Client Experience Associate in Littleton, CO, is an in-office role within the Retail Branch organization. You will engage customers, educate them on digital tools, and identify banking opportunities during daily interactions.

The role emphasizes customer loyalty, effective problem solving, and adherence to branch processes to maintain accurate operations and deliver a superior customer experience.