Client Experience Advocate – Retail Banking

PNC; Littleton (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical & Dental

Vision

401(k) with match

Job summary

PNC is seeking a Client Experience Associate in Littleton, CO to deliver a differentiated customer experience across branches. You will educate customers on digital options, identify banking opportunities, and refer to branch staff to grow wallet share.

This in-office role emphasizes customer focus, risk awareness, and proactive sales through a defined process. No visa sponsorship is provided. Candidates will join a collaborative team dedicated to balance, inclusion, and community banking.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Experience in banking or customer-facing roles preferred.
• Familiarity with digital banking tools and branch operations is a plus.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities and refer to branch staff.
• Engage customers in the lobby and educate on digital options.
• Apply product and procedural knowledge to solve customer problems.
• Support sales through a defined process and proactive engagement.

Skills

Customer service

Accountability

Banking

Branch banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Littleton, CO to deliver a differentiated customer experience across branches. You will educate customers on digital options, identify banking opportunities, and refer to branch staff to grow wallet share.

This in-office role emphasizes customer focus, risk awareness, and proactive sales through a defined process. No visa sponsorship is provided. Candidates will join a collaborative team dedicated to balance, inclusion, and community banking.