Client Experience Specialist – Banking

PNC; Colorado Springs (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental & Vision Insurance

401(k) with Match

Life & Disability Insurance

Job summary

PNC in Colorado Springs is seeking a Client Experience Associate to deliver a differentiated in-branch experience, educate customers on financial options, and identify opportunities to meet banking needs. You will engage customers in the lobby, promote PNC products, and support a sales process to grow loyalty.

The role emphasizes customer focus, risk awareness, and accurate branch operations. This is an in-office position with a strong service-to-sales orientation.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED.
• No Degree
• No Required Certification(s)

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Colorado Springs is seeking a Client Experience Associate to deliver a differentiated in-branch experience, educate customers on financial options, and identify opportunities to meet banking needs. You will engage customers in the lobby, promote PNC products, and support a sales process to grow loyalty.

The role emphasizes customer focus, risk awareness, and accurate branch operations. This is an in-office position with a strong service-to-sales orientation.