Retail Banking Branch Manager - Lead Sales & Service

Eastern Bank Careers; Massachusetts; On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank is seeking a Branch Manager in Massachusetts to lead daily branch operations, coach staff on sales and service, and drive business development with customers and prospects. You will partner with HR, Wealth, and lending teams to ensure branch success and a superior customer experience.

The role emphasizes building relationships, coaching staff, and maintaining compliance while fostering a positive, results-oriented team environment.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of training/experience.
• 2–3 years of management experience in retail banking.
• Solid history of sales, service and management successes.
• Strong written and verbal communication skills are critical.

Responsibilities

• Manage the overall operation of a mid-sized banking office.
• Guide sales activities of staff toward branch goals and personal sales objectives.
• Develop business relationships through visits and outbound calls.
• Promote Eastern Bank through community involvement and local networks.
• Ensure branch operations, compliance and collaboration with internal partners.
• Develop staff through coaching and joint sales calls, lead by example.

Skills

Sales leadership

Customer service

People management

Relationship building

Adaptability

Product knowledge

Communication skills

Education

Bachelor's degree

Job description

Eastern Bank is seeking a Branch Manager in Massachusetts to lead daily branch operations, coach staff on sales and service, and drive business development with customers and prospects. You will partner with HR, Wealth, and lending teams to ensure branch success and a superior customer experience.

The role emphasizes building relationships, coaching staff, and maintaining compliance while fostering a positive, results-oriented team environment.