Retail Banking Branch Leader & Sales Coach

Eastern Bank Careers; Newburyport (MA); On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank Careers in Newburyport, MA seeks an experienced branch manager to lead day-to-day operations, coach staff, and drive sales initiatives. The role focuses on delivering superior customer service while developing commercial relationships and meeting branch goals.

Ideal candidates possess a Bachelor’s degree or equivalent, 2–3 years of management experience in retail banking, and a proven track record in sales and service.

Qualifications

• Bachelor’s degree preferred or equivalent combination of training and/ or experience.
• 2-3 years of management experience, preferably in a retail banking environment.
• Solid sales, service, and management track record.
• Excellent written and verbal communication; ability to build relationships across the organization.

Responsibilities

• Oversee the overall management of a mid-sized banking office and staff.
• Coach sales staff and guide daily sales activities to achieve branch goals.
• Develop business through personal visits and outbound teleservicing to build commercial relationships.
• Promote Eastern Bank through community involvement and local networks.
• Ensure branch compliance with policies, regulations, and laws.

Skills

Sales leadership

Customer service

Relationship building

Adaptability

Coaching

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Eastern Bank Careers in Newburyport, MA seeks an experienced branch manager to lead day-to-day operations, coach staff, and drive sales initiatives. The role focuses on delivering superior customer service while developing commercial relationships and meeting branch goals.

Ideal candidates possess a Bachelor’s degree or equivalent, 2–3 years of management experience in retail banking, and a proven track record in sales and service.