Branch Manager, Retail Banking & Sales Coach

Eastern Bank; Newburyport (MA); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement plan

Tuition reimbursement

Medical/Dental/Vision insurance

Job summary

Eastern Bank in Newburyport, MA is seeking a Branch Manager to lead a mid-sized retail banking office, drive sales and ensure top-tier customer service. You will coach staff, guide platform teams, and manage daily operations to meet branch goals.

Responsibilities include business development with local clients, community involvement, compliance, and collaboration with HR, Wealth, Business Banking and Consumer Lending partners. Bachelor’s preferred; 2-3 years of management experience.

Qualifications

• Basic business acumen and professionalism are required.
• Strong written and verbal communication skills are critical.
• Ability to build relationships across the organization and with customers.
• Flexible with the ability to adapt to change.
• Ability to quickly learn the bank's products and services.
• Maintain product knowledge as part of management responsibilities.
• Understanding the banking business and profitability of products is important.

Responsibilities

• Oversees the overall management of a mid-sized banking office.
• Guides sales activities of staff to meet branch goals and coaching sessions.
• Conducts business development through personal visits and teleservicing.
• Promotes the bank through local community involvement and networks.
• Ensures branch compliance with policies and regulations.
• Collaborates with internal partners to ensure branch success.
• Manages staff through coaching, performance appraisals, and development.
• Understand teller functions and daily branch operations.

Skills

Business acumen

Communication skills

Relationship building

Adaptability

Product knowledge

Banking knowledge

Education

Bachelor's degree preferred

Job description

Eastern Bank in Newburyport, MA is seeking a Branch Manager to lead a mid-sized retail banking office, drive sales and ensure top-tier customer service. You will coach staff, guide platform teams, and manage daily operations to meet branch goals.

Responsibilities include business development with local clients, community involvement, compliance, and collaboration with HR, Wealth, Business Banking and Consumer Lending partners. Bachelor’s preferred; 2-3 years of management experience.