Branch Operations Leader & Sales Coach

Eastern Bank; Massachusetts; On-site; USD 39,000 - 48,000; Full time

Job summary

Eastern Bank in Massachusetts is seeking a Branch Assistant Manager to support daily operations and lead a sales-focused team. You will work under the Branch Manager to deliver superior customer service, manage cash and branch procedures, and develop staff.

The role emphasizes achieving personal sales goals, coaching platform staff, learning loan products, and ensuring compliance. A background in retail banking and supervisory experience is valued.

Qualifications

• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Skills

Strong problem resolution skills

Basic business acumen

Communication skills

Relationship building

Product knowledge

Understanding banking big picture

Education

High school diploma or equivalent

Job description

Eastern Bank in Massachusetts is seeking a Branch Assistant Manager to support daily operations and lead a sales-focused team. You will work under the Branch Manager to deliver superior customer service, manage cash and branch procedures, and develop staff.

The role emphasizes achieving personal sales goals, coaching platform staff, learning loan products, and ensuring compliance. A background in retail banking and supervisory experience is valued.