Branch Sales & Operations Leader

Eastern Bank Careers; Saugus (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Total Rewards benefits

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Tuition reimbursement

Vacation policy

Job summary

Eastern Bank Careers is seeking a Branch Assistant Manager I in Massachusetts to help lead daily branch operations, drive sales, coach staff, and ensure service excellence. You will balance policy with practical decisions and support the Branch Manager in achieving branch goals.

Qualifications include 2–4 years of retail banking experience, 1–2 years supervisory experience, and a solid sales/service track record. A high school diploma or equivalent is required.

Qualifications

• Basic business acumen and professionalism is a must.
• Ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must quickly gain understanding of the products and services offered by the bank and build knowledge base as a member of the division’s management team.
• Should have the ability to gain an understanding of the “big picture” in banking – e.g., questions like: How does a bank make money? What makes a product profitable?
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and guiding the sales activities of the platform staff toward branch goals and coaching sessions.
• Fully understands major aspects of the retail incentive plan and business loans and uses that knowledge to coach staff to success.
• Responsible for daily branch operations including overdraft management, vault management, branch schedules, opening/closing, and other duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function.

Skills

Business acumen

Communication skills

Relationship building

Sales experience

Supervisory experience

Banking knowledge

Education

High school diploma or equivalent

Job description

Eastern Bank Careers is seeking a Branch Assistant Manager I in Massachusetts to help lead daily branch operations, drive sales, coach staff, and ensure service excellence. You will balance policy with practical decisions and support the Branch Manager in achieving branch goals.

Qualifications include 2–4 years of retail banking experience, 1–2 years supervisory experience, and a solid sales/service track record. A high school diploma or equivalent is required.