Retail Banking Branch Leader: Sell, Serve, Grow

Eastern Bank; Massachusetts; On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank is seeking an experienced branch manager to oversee a mid-sized banking office in Massachusetts. You will lead the sales and service team, guide staff, and ensure compliant, high-quality customer experiences.

The role emphasizes relationship-building with commercial clients, community involvement, and collaboration with internal partners. A bachelor’s degree and 2–3 years of management in retail banking are preferred; salary range posted reflects the hiring range.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the “big picture” in banking – i.e., answers to questions like:How does a bank make money? What makes a product profitable?
• Bachelor’s degree preferred, or equivalent combination of training and/ or experience.
• 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes

Responsibilities

• Responsible for the overall management of a mid-sized banking office.
• Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.
• Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.
• Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
• Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.
• Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.
• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
• Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.
• Expected to have / gain full understanding of the teller function.

Skills

Communication

Relationship building

Leadership

Adaptability

Education

Bachelor’s degree preferred

Job description

Eastern Bank is seeking an experienced branch manager to oversee a mid-sized banking office in Massachusetts. You will lead the sales and service team, guide staff, and ensure compliant, high-quality customer experiences.

The role emphasizes relationship-building with commercial clients, community involvement, and collaboration with internal partners. A bachelor’s degree and 2–3 years of management in retail banking are preferred; salary range posted reflects the hiring range.