Branch Manager: Retail Banking Leader & Growth Coach

Eastern Bank; Sharon (MA); On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank in Sharon, MA is seeking an experienced Branch Manager to lead a mid-sized retail office. You will guide sales efforts, coach staff, and ensure superb customer service and branch compliance.

Develop and manage commercial relationships, balance operations, and collaborate with internal partners to reach branch goals. A bachelor’s degree and 2–3 years of retail banking management are preferred.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of training and/ or experience.
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• Solid sales, service, and management successes expected.

Responsibilities

• Oversee overall management of a mid-sized banking office.
• Guide the sales activities of staff and platform team toward branch goals.
• Conduct business development activities including personal visits and teleservicing to build commercial relationships.
• Promote Eastern Bank through community involvement and local organizations.
• Ensure branch operations and compliance with bank policies and laws.
• Collaborate with internal partners to ensure branch success.
• Develop staff through coaching sessions and performance appraisals.

Skills

Leadership

Communication

Relationship building

Sales experience

Customer service

Adaptability

Product knowledge

Team management

Problem solving

Education

Bachelor's degree or equivalent

Job description

Eastern Bank in Sharon, MA is seeking an experienced Branch Manager to lead a mid-sized retail office. You will guide sales efforts, coach staff, and ensure superb customer service and branch compliance.

Develop and manage commercial relationships, balance operations, and collaborate with internal partners to reach branch goals. A bachelor’s degree and 2–3 years of retail banking management are preferred.