Branch Manager: Growth, Service & Team Leadership

Eastern Bank; Newburyport (MA); On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank in Newburyport, MA is seeking a Branch Manager to lead a mid-sized retail office, drive sales and customer service, and manage daily operations.

The role requires strong leadership, relationship-building, and a solid banking product knowledge base, with emphasis on coaching staff, meeting branch goals, and collaborating with internal partners to deliver outstanding service.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the “big picture” in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
• Bachelor’s degree preferred, or equivalent combination of training and/ or experience.
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes

Responsibilities

• Oversees overall management of a mid-sized banking office and guides sales teams.
• Drives personal visits and outbound teleservicing to build commercial relationships.
• Promotes Eastern Bank through community involvement and local networks.
• Ensures sound branch operations and regulatory compliance.
• Collaborates with internal partners to ensure branch success.
• Leads and coaches branch staff using defined sales activities.
• Identifies and resolves customer issues to maintain high service levels.
• Delivers performance appraisals and manages staff development.
• Maintains teller function understanding and branch workflows.
• Balances policy with policy guidance in decision making.

Skills

Business acumen

Professionalism

Written communication

Verbal communication

Relationship building

Adaptability

Product knowledge

Management experience

Sales leadership

Leadership

Education

Bachelor’s degree preferred

Job description

Eastern Bank in Newburyport, MA is seeking a Branch Manager to lead a mid-sized retail office, drive sales and customer service, and manage daily operations.

The role requires strong leadership, relationship-building, and a solid banking product knowledge base, with emphasis on coaching staff, meeting branch goals, and collaborating with internal partners to deliver outstanding service.