Retail Assistant Manager: Lead, Coach & Uncapped Commission

United Wireless Communications, Inc.; Fort Gratiot Charter Township (MI); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. offers an in-store leadership role focused on coaching Sales Representatives to enhance customer interactions and sales results. You will help manage wait times, stay current on products, and promote a customer-first culture across the team.

The position emphasizes team development, adherence to company procedures, and the use of store systems to drive KPIs and store profitability. A flexible, full-time schedule and growth opportunities are highlighted.

Qualifications

• 18+ years old and authorized to work in the United States.
• High school diploma, GED, or equivalent.
• 1–2 years of customer service or sales experience, preferably retail.
• Reliable transportation and ability to stand for extended periods.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support on sales and customer service strategies.
• Maintain a clean, organized retail environment and oversee visual merchandising.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members use store systems and tools effectively.
• Drive financial performance by monitoring KPIs and controlling expenses.
• Uphold United Wireless policies and contribute to sales and customer satisfaction goals.
• Perform other duties as assigned.

Skills

Customer service

Sales

Team leadership

Communication

Education

High school diploma or GED

Tools

POS system

Job description

United Wireless Communications, Inc. offers an in-store leadership role focused on coaching Sales Representatives to enhance customer interactions and sales results. You will help manage wait times, stay current on products, and promote a customer-first culture across the team.

The position emphasizes team development, adherence to company procedures, and the use of store systems to drive KPIs and store profitability. A flexible, full-time schedule and growth opportunities are highlighted.