Retail Assistant Manager: Operations & Service

Rack Room Shoes; Mebane (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

Rack Room Shoes is hiring an Assistant Manager in Mebane, NC to support the Store Manager in daily operations and lead staff to achieve sales, service and store standards. The role requires ensuring safety, training team members, handling POS transactions, managing inventory, and maintaining visual merchandising across the sales floor.

The position emphasizes leadership, adherence to company policies, and a focus on delivering a superior customer experience with strong operational oversight.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational abilities.
• Strong interpersonal skills for customer and employee interactions.
• Solid visual merchandising knowledge.
• Understanding of footwear, accessories and shoe care.
• Basic mathematical skills.
• Familiarity with corporate store operations policies and procedures.
• Awareness of store presentation standards.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff under Store Manager guidance.
• Maintain excellent customer shopping experience and service levels.
• Handle POS transactions per policy (sales, discounts, refunds).
• Oversee inventory control, price changes, markdowns, and physical inventory.
• Lead floor merchandising, promotions, signage and housekeeping.
• Oversee scheduling, payroll budgeting and time/attendance.
• Develop staff through training and adherence to standards.
• Maintain loss prevention practices and protect company assets.
• Gain full understanding of daily store operations.

Skills

Background check

Communication

Managerial

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures

Store presentation standards

Job description

Rack Room Shoes is hiring an Assistant Manager in Mebane, NC to support the Store Manager in daily operations and lead staff to achieve sales, service and store standards. The role requires ensuring safety, training team members, handling POS transactions, managing inventory, and maintaining visual merchandising across the sales floor.

The position emphasizes leadership, adherence to company policies, and a focus on delivering a superior customer experience with strong operational oversight.