Retail Assistant Manager — Lead Store Ops & Service

Rack Room Shoes; Royal Pines (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Rack Room Shoes is hiring an Assistant Manager in Royal Pines, NC. You will assist the Store Manager in daily operations, provide leadership and staff training, and ensure compliance with company policies. The role emphasizes delivering a superior customer experience, managing sales, service levels, and operational standards.

You will oversee POS procedures, inventory, merchandising, payroll, and training, stepping in for the Store Manager when needed to drive results and protect assets.

Qualifications

• Effective verbal and written communication skills are required.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• Understanding of store presentation standards.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff.
• Manage all store operations in the absence of the Store Manager.
• Maintain service levels and drive sales performance.
• Handle POS transactions, discounts, refunds, and loyalty procedures.
• Oversee inventory control, pricing changes and markdowns.
• Lead merchandising, signage, and housekeeping to brand standards.
• Control payroll, scheduling, and attendance; train staff.
• Support loss prevention and asset protection.
• Develop staff through training tools and consistent standards.

Skills

Verbal and written communication

Leadership

Customer service

Visual merchandising

Interpersonal skills

Store operations

Mathematical skills

Policy compliance

Store presentation standards

Job description

Rack Room Shoes is hiring an Assistant Manager in Royal Pines, NC. You will assist the Store Manager in daily operations, provide leadership and staff training, and ensure compliance with company policies. The role emphasizes delivering a superior customer experience, managing sales, service levels, and operational standards.

You will oversee POS procedures, inventory, merchandising, payroll, and training, stepping in for the Store Manager when needed to drive results and protect assets.