Retail Assistant Manager - Lead Team & Customer Experience

J.Crew Factory; Natick (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Part-Time Competitive base pay and a 0

Up to 60% discount on branded product

Full-Time Competitive base pay and a 0

Competitive Paid Time Off (PTO) plan,…

401(k) plan with company matching

Medical, dental, prescription, vision,

Entertainment, travel, fitness, and m…

See our full list of benefits here

Job summary

Madewell in Natick is seeking an Assistant Manager who joins the leadership team to drive profitability through genuine customer connections, brand loyalty, and community engagement. You will provide coaching to the sales team and collaborate with other leaders to adapt strategies and ensure smooth operational support as needed.

You will own your division such as Visual Merchandising, Operations, HR, and Service & Selling; manage store operations, systems and tech; assist with recruiting and

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, lift for product and move up to 40 pounds.

Responsibilities

• Support Store Director and Associate Store Manager to impact profitability with brand-aligned actions.
• Own designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate with leadership to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and provides best-in-class customer service.
• Lead fit sessions to boost product knowledge and authentic customer connection.
• Develop community engagement and loyalty through events.
• Step into various roles on the sales floor as needed.

Skills

Retail management

Customer service

Team leadership

Brand knowledge

Problem solving

Job description

Madewell in Natick is seeking an Assistant Manager who joins the leadership team to drive profitability through genuine customer connections, brand loyalty, and community engagement. You will provide coaching to the sales team and collaborate with other leaders to adapt strategies and ensure smooth operational support as needed.

You will own your division such as Visual Merchandising, Operations, HR, and Service & Selling; manage store operations, systems and tech; assist with recruiting and