Retail Assistant Manager: Lead Team & Customer Experience

Madewell; Bethesda (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on Madewell products

401(k) with matching

Medical, dental, vision, life

PTO and paid holidays

Discounts on entertainment, travel, be

Job summary

Madewell is seeking an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections and brand loyalty, coaching the sales team, and supporting overall operations.

You’ll partner with the Store Director and leadership to adapt strategies, recruit and develop staff, and ensure exceptional customer service and community engagement.

Qualifications

• 1-2 years retail management experience or similar scope.
• Passion for brand, customers and teams.
• Stay updated on fashion trends and industry developments.
• Scheduling flexibility including nights, weekends and holidays.

Responsibilities

• Support Store Director and Associate Store Manager to drive profitability while maintaining brand standards.
• Own designated division (Visual Merchandising, Operations, HR, Service & Selling) and ensure accountability.
• Manage store operations, systems, and technology.
• Assist with recruiting, training, and development as needed.
• Collaborate with leadership to create a team-oriented environment.
• Ensure the team consistently delivers best-in-class customer service and exceeds goals.
• Lead product knowledge sessions to improve customer connections.
• Develop innovative ways to engage the community and build loyalty through events.

Skills

Retail management

Job description

Madewell is seeking an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections and brand loyalty, coaching the sales team, and supporting overall operations.

You’ll partner with the Store Director and leadership to adapt strategies, recruit and develop staff, and ensure exceptional customer service and community engagement.