Retail Assistant Manager: Lead Sales, Service & Style

Madewell; Oklahoma; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discount on branded product (60%)

401(k) plan with company matching

Medical, dental, vision, and life.ins

Paid Time Off and paid holidays

Entertainment, travel, fitness and SOT

Discounts on entertainment, travel, or

Mobility discounts

Job summary

Madewell is seeking an Assistant Manager to help lead store performance through customer connections, brand loyalty, and community engagement. You’ll coach the sales team and support leadership with strategies to drive profitability and smooth operations.

You’ll cover responsibilities across divisions and ensure the team delivers best-in-class service while adapting to the needs of our brand and customers. This role requires flexibility, strong people skills, and a hands-on approach.

Qualifications

• 1-2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Tools

POS systems

Job description

Madewell is seeking an Assistant Manager to help lead store performance through customer connections, brand loyalty, and community engagement. You’ll coach the sales team and support leadership with strategies to drive profitability and smooth operations.

You’ll cover responsibilities across divisions and ensure the team delivers best-in-class service while adapting to the needs of our brand and customers. This role requires flexibility, strong people skills, and a hands-on approach.