Retail Assistant Manager - Lead Store & Customer Experience

Madewell; Burlingame (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

PTO with holidays

Wellness and lifestyle discounts

Job summary

Madewell is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with the leadership group to adapt strategies and ensure smooth operational support as needed. You will support the Store Director and Associate Store Manager, manage your division, and help recruit and train associates while maintaining best-in-class customer service and a

Qualifications

• 1–2 years retail management experience or higher.
• Strong customer service and leadership skills.
• Flexible scheduling including nights, weekends, and holidays.

Responsibilities

• Support Store Director and Associate Store Manager to improve profitability.
• Own division responsibilities (visual merchandising, operations, HR, service & selling).
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training, and development as needed.
• Foster a collaborative environment among associates.
• Lead product knowledge sessions to boost sales.
• Create community engagement and loyalty through events.
• Fill in across roles on the sales floor as needed.

Skills

Retail management

Customer service

Scheduling flexibility

Tools

POS systems

Job description

Madewell is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with the leadership group to adapt strategies and ensure smooth operational support as needed. You will support the Store Director and Associate Store Manager, manage your division, and help recruit and train associates while maintaining best-in-class customer service and a