Retail Assistant Manager — Lead Brand & Customer Experience

Madewell; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

Paid Time Off

Job summary

Madewell in New York is seeking an Assistant Manager to join our leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will coach the sales team to maximize performance and collaborate with the rest of the leadership team to adapt strategies for business success and operational support as needed.

You’ll help recruit, train, and develop staff, manage operations and systems, and ensure best-in-class service while staying aligned

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Problem solving

Job description

Madewell in New York is seeking an Assistant Manager to join our leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will coach the sales team to maximize performance and collaborate with the rest of the leadership team to adapt strategies for business success and operational support as needed.

You’ll help recruit, train, and develop staff, manage operations and systems, and ensure best-in-class service while staying aligned