Retail Assistant Manager: Lead Store Ops & Service

Rack Room Shoes; Brownsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all day-to-day operations. You will lead staff, train team members, and ensure policy compliance while striving to exceed sales and service goals.

The position emphasizes strong communication, managerial capability, and effective merchandising. You will oversee inventory control, POS procedures, and customer satisfaction within a busy retail environment.

Qualifications

• Must pass a background check.
• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.
• Strong interpersonal skills for customer and staff interactions.
• Solid visual merchandising capabilities.
• Working knowledge of store operations policies and procedures.
• Understanding of Store Presentation standards and visual merchandising.

Responsibilities

• Assist Store Manager in daily store operations and leadership.
• Provide guidance and training to staff and maintain service standards.
• Handle POS transactions per policy; manage sales, discounts, refunds, loyalty.
• Oversee inventory control, pricing, markdowns, shipments, and damaged merchandise.
• Direct sales floor merchandising, housekeeping, signage and promotional materials.
• Assist with scheduling, payroll adherence, and time/attendance.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Store operations knowledge

Store presentation standards

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all day-to-day operations. You will lead staff, train team members, and ensure policy compliance while striving to exceed sales and service goals.

The position emphasizes strong communication, managerial capability, and effective merchandising. You will oversee inventory control, POS procedures, and customer satisfaction within a busy retail environment.