Retail Assistant Manager: Lead Store Operations

Rack Room Shoes; Mebane (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and policy compliance. You will provide leadership, guidance and training to staff, and in the Store Manager’s absence assume full responsibility for all operations.

The role focuses on delivering outstanding customer service and meeting sales and operational goals. Responsibilities include supervising safety, training staff, managing POS transactions, inventory control, merchandising, payroll and

Qualifications

• Lead, train and guide staff to achieve store objectives.
• Strong communication with customers and team members.
• Merchandising and visual presentation to company standards.

Responsibilities

• Ensure safety of employees and customers.
• Create and maintain excellent customer shopping experience.
• Handle POS transactions, discounts, refunds, loyalty, open/close procedures.
• Manage inventory: shipping/receiving, price changes, markdowns, damaged merchandise, cycle counts.
• Oversee sales floor merchandising and signage per standards.
• Control payroll: scheduling and time/attendance compliance.
• Train and develop direct reports and enforce standards.
• Loss prevention and asset protection.

Skills

Leadership

Communication

Training

Merchandising

Customer Service

Footwear knowledge

POS familiarity

Tools

POS system

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and policy compliance. You will provide leadership, guidance and training to staff, and in the Store Manager’s absence assume full responsibility for all operations.

The role focuses on delivering outstanding customer service and meeting sales and operational goals. Responsibilities include supervising safety, training staff, managing POS transactions, inventory control, merchandising, payroll and