Retail Assistant Manager - Lead Customer Experience

J.Crew Factory; Glen Mills (Delaware County); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Up to 60% discount on branded products

401(k) plan with company matching

Medical and prescription coverage

PTO including paid holidays

Job summary

J.Crew Factory is seeking an Assistant Manager to join our leadership team. You will help drive profitability through authentic customer connections, brand loyalty, and community engagement, providing timely coaching to the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operations when needed. The role emphasizes strong team guidance, product knowledge, and exceptional service.

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers and teams.
• Strong problem-solving and teamwork skills.

Responsibilities

• Support Store Director and ASM to impact profitability and brand.
• Own division such as Visual Merchandising, Operations or HR.
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training and development when needed.
• Foster a collaborative working environment for all associates.
• Ensure the team regularly exceeds goals and delivers top customer service.
• Lead product knowledge sessions to boost customer connection.
• Engage with community through events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Teamwork

Problem solving

Scheduling flexibility

Job description

J.Crew Factory is seeking an Assistant Manager to join our leadership team. You will help drive profitability through authentic customer connections, brand loyalty, and community engagement, providing timely coaching to the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operations when needed. The role emphasizes strong team guidance, product knowledge, and exceptional service.