Retail Assistant Manager - Lead Service & Store Ops

Rack Room Shoes; Pell City (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

Rack Room Shoes in Pell City, AL is seeking an Assistant Manager to support the Store Manager in daily operations, coaching staff, and ensuring policy compliance. You will lead by example, promote a safe shopping environment, and strive to exceed sales and service goals.

As a key link between customers and team, you will train associates, handle opening/closing, manage inventory, merchandising, and loss prevention, with strong communication and organizational skills.

Qualifications

• Background check conducted and cleared.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal and customer service skills.
• Knowledge of store operations policies and procedures.
• Visual merchandising expertise.
• Basic math skills.
• Understanding of store presentation standards.

Responsibilities

• Ensure safety and welfare of employees and customers as a priority.
• Lead and train staff to create an excellent customer shopping experience and uphold service standards.
• Oversee POS transactions, sales, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory control, shipping/receiving, price changes and markdowns, and physical inventory.
• Direct merchandising and visual presentation to meet company standards and signage requirements.
• Oversee scheduling, payroll budgeting, and time/attendance to control labor costs.
• Provide training and development for direct reports and reinforce operational standards.
• Support loss prevention measures to protect company assets.
• Develop a comprehensive understanding of daily store operations and drive performance.

Skills

Leadership

Customer service

Communication

Merchandising

Footwear knowledge

Job description

Rack Room Shoes in Pell City, AL is seeking an Assistant Manager to support the Store Manager in daily operations, coaching staff, and ensuring policy compliance. You will lead by example, promote a safe shopping environment, and strive to exceed sales and service goals.

As a key link between customers and team, you will train associates, handle opening/closing, manage inventory, merchandising, and loss prevention, with strong communication and organizational skills.