Retail Assistant Manager: Lead Service & Store Ops

J.Crew Factory; Greenwich (CT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

60% product discount (J.Crew/J.Crew®/J

Medical and Prescription coverage

401(k) plan with company matching

PTO: paid time off and holidays

Life insurance

Job summary

Madewell in Greenwich, CT is seeking an Assistant Manager to join the leadership team. You’ll help drive profitability through genuine customer connections and brand loyalty, while coaching the sales team to maximize performance.

You will support the Store Director and Senior Manager, manage store operations, recruit and train staff, and ensure consistent, best-in-class service. This role requires flexibility, teamwork, and strong problem-solving skills.

Qualifications

• 1–2 years of retail management experience with a similar scope.

Responsibilities

• Support Store Director & Associate Store Manager to directly impact business results.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist recruiting, training and development efforts when needed.
• Partner with leadership to foster a collaborative environment.
• Ensure the team consistently delivers best-in-class customer service.
• Lead product knowledge sessions to boost authentic connections.
• Engage with the community and drive loyalty through events.
• Step into different roles on the sales floor when needed.

Skills

Retail management

Customer service

Team leadership

Scheduling

Tools

POS systems

Job description

Madewell in Greenwich, CT is seeking an Assistant Manager to join the leadership team. You’ll help drive profitability through genuine customer connections and brand loyalty, while coaching the sales team to maximize performance.

You will support the Store Director and Senior Manager, manage store operations, recruit and train staff, and ensure consistent, best-in-class service. This role requires flexibility, teamwork, and strong problem-solving skills.