Retail Assistant Manager — Lead Teams, Elevate Service

J.Crew Factory; New York (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

60% discount on branded product

Paid Time Off (PTO)

401(k) plan with matching

Medical, dental, prescription coverage

Employee discounts on Madewell/J.Crew

Job summary

Madewell, located in New York, is looking for an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will partner with Store Director and Assistant Store Manager to ensure outcomes across Visual Merchandising, Operations, HR, and selling. Scheduling includes nights, weekends, and holidays.

Qualifications

• 1–2 years of retail management experience.
• Strong customer service and leadership abilities.
• Willing to work nights, weekends and holidays.

Responsibilities

• Support Store Director and Assistant Store Manager to drive profitability.
• Own designated divisions such as Visual Merchandising, Operations, HR, Service & Selling.
• Assist with recruiting, training and development when needed.
• Lead sessions to boost product knowledge and customer connection.
• Engage the community and build loyalty through events.

Skills

Retail management

Customer service

Team leadership

Scheduling

Tools

POS systems

Job description

Madewell, located in New York, is looking for an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will partner with Store Director and Assistant Store Manager to ensure outcomes across Visual Merchandising, Operations, HR, and selling. Scheduling includes nights, weekends, and holidays.