Retail Assistant Manager — Lead Service & Growth

Madewell; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Madewell, a leader in premium denim and wardrobe essentials, is seeking an Assistant Manager in New York. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team, collaborate with leadership, and support operations to ensure smooth store performance. The role requires 1-2 years of retail management experience, a passion for the brand, and adaptability to evolving fashion trends.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

retail management

leadership

customer service

teamwork

flexibility

Job description

Madewell, a leader in premium denim and wardrobe essentials, is seeking an Assistant Manager in New York. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team, collaborate with leadership, and support operations to ensure smooth store performance. The role requires 1-2 years of retail management experience, a passion for the brand, and adaptability to evolving fashion trends.